Budget airlines criticised over public transport information
15.10.07
The two biggest airlines operating at Liverpool Airport - easyJet and Ryanair, who carried over 85% of the airport's passengers this summer - are making passengers think the airport does not have good public transport links, a watchdog said yesterday.
Travelwatch Northwest said that, while the airport's own website gives excellent information on travelling to and from the airport on public transport, passengers would be confused by information on two budget airlines' websites. It carried out a survey of passengers at the airport, and found that 42% were not aware of the public transport options.
The airport's largest airline, easyJet, suggests hiring a car to get to and from the airport - despite the regular bus services and rail links to the terminal. Rival Ryanair also fails to mention the train services, and only offers details about transfers from the airport to Manchester city centre.
A spokesman for Travelwatch said: 'Passengers travelling to and from our airports are badly informed about public transport on airline websites. The websites either contain limited information or do not contain any.'
'Details of public transport connections to flights are a low priority for operators when compared with providing information about airport parking and car hire [on which they earn commission]. The airport website is, by contrast, excellent for getting details on public transport.'
Robin Tudor, spokesman for Liverpool Airport, said: 'We are pleased that the Travelwatch report has concluded that it is easy to find information on public transport services to and from the airport. We will work with the airlines to try and make sure that this information is available in as many places as possible.'
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