AOA wants 'adequate BIA resources' at UK airports
16.01.08
Responding to Immigration Minister Liam Byrne's speech earlier this week on the success of the Borders & Immigration Agency (BIA) in 2007, the Airport Operators Association has urged the Government to ensure that it deploys adequate resources at UK airports to avoid a repeat of last summer's queues.
Deputy Chair of the Airport Operators Association (and chief executive at Liverpool Airport) Neil Pakey said: 'It is not acceptable to expect passengers to put up with lengthy delays at immigration desks, as was seen at a number of UK hubs last summer.'
'The Government's commitment to invest in the work of the BIA is welcome, but it should be backed up with a deployment of sufficient resources on the frontline at UK airports in order to minimise disruption to passengers.'
'Action is also needed to reduce the waiting time for non-EEA nationals. The current BIA benchmark of 40 minutes is being monitored, but not managed. It is not reasonable for people to have to queue for long periods of time because of a lack of resources at immigration control.'
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